FAQS

FAQ

Robetoy is a wholesale company that sells only to dealers, not to the end consumer. To shop at Robetoy you must represent a registered company, municipality, or organization. To be able to shop in our shop, you must be a registered customer of ours and have credentials to shop.

To become a customer, click here

To be able to shop in our webshop you must be a registered customer.

You pay your goods against invoices. The terms of payment depends on the usual credit assessment, but is normally a 30-day payment period.

If your payment terms are prepayment please note that it takes 1-2 days from when you have transferred the money until we see your payment, depending on which bank you use. We pack and ship your goods as soon as we receive your payment.

If the invoice is not paid on time we will send you a reminder.

If payment is not received after the experiation of the payment reminder, the case goes to the collection, which means additional costs for the buyer.

Our shipping free limit is 800 euro. If the order is below 800,  - the shipping fee depends on the size of the goods. 

We ship your order with DHL or Dachser. Depends on volume and destination.

Delivery time is usually 5-7 days.

An automatic order confirmation will be sent to your e-mail shortly after sending the order from the webshop. If you do not receive confirmation please contact us by phone. (+46)31-707 14 00 or by mail info@robetoy.se.

To read the order confirmation you need to use Adobe Acrobat Reader. If you do not have it you can download it for free from Adobe's website. http://www.adobe.se/products/acrobat/readstep2.html

The same day we ship your order we charge it, you will then receive an invoice sent to you by e-mail. This way you can see if your order has been sent.

The products are divided into product groups such as, Accessories, Balls, Write & Draw etc.

If you can not find the product in the category you think it should be, there is a search field at the top of the page. In the search field, you can enter the product name or number. Please note that only goods in stock is seen in the shop.

If the product you are looking for does not appear, it's not in stock at the moment. It may be that product have been sold out or not in shop yet. For more information please call us at tel. (+46)31- 707 14 00 or mail your question to info@robetoy.se.

Click on the shopping cart and then you can edit your order freely, use the +/- buttons.

Contact us at (+46)31-707 14 00 or by mail, info@robetoy.se as soon as possible. As long as your order is not sent from our warehouse changes are possible.

If you receive a damaged package, you'll get a signature from the shipping company that the goods are damaged. Then contact us at tel. (+46)31-707 14 00 or by mail, info@robetoy.se.

Contact us by phone. (+46)31-707 14 00 or by mail, info@robetoy.se, we seek your goods through our shippers.

Yes, you must log in to our webshop to shop.

If you have questions about your bill or reminder please contact us by telephone (+46)31-707 14 00 or by mail ekonomi@robetoy.se.