FAQ
HOW DO I BECOME A CUSTOMER?
Robetoy is a wholesale company that sells only to dealers, not to the end consumer. To shop at Robetoy you must represent a registered company, municipality, or organization. To be able to shop in our shop, you must be a registered customer of ours and have credentials to shop.
To become a customer, click here
HOW TO BUY?
To be able to shop in our webshop you must be a registered customer.
HOW DO I PAY?
You pay your goods against invoices. The terms of payment depends on the usual credit assessment, but is normally a 30-day payment period.
If your payment terms are prepayment please note that it takes 1-2 days from when you have transferred the money until we see your payment, depending on which bank you use. We pack and ship your goods as soon as we receive your payment.
If the invoice is not paid on time we will send you a reminder.
If payment is not received after the experiation of the payment reminder, the case goes to the collection, which means additional costs for the buyer.
WHAT ARE THE SHIPPING COSTS?
Our shipping free limit is 800 euro. If the order is below 800, - the shipping fee depends on the size of the goods.
WHAT ARE THE SHIPPING OPTIONS?
We ship your order with DHL or Dachser. Depends on volume and destination.
HOW LONG IS THE DELIVERY TIME?
Delivery time is usually 5-7 days.
HOW DO I KNOW THAT MY ORDER HAS GONE THROUGH?
An automatic order confirmation will be sent to your e-mail shortly after sending the order from the webshop. If you do not receive confirmation please contact us by phone. (+46)31-707 14 00 or by mail info@robetoy.se.
To read the order confirmation you need to use Adobe Acrobat Reader. If you do not have it you can download it for free from Adobe's website. http://www.adobe.se/products/acrobat/readstep2.html
HAS MY ORDER BEEN SENT?
The same day we ship your order we charge it, you will then receive an invoice sent to you by e-mail. This way you can see if your order has been sent.
HOW DO I SEARCH FOR A PRODUCT?
The products are divided into product groups such as, Accessories, Balls, Write & Draw etc.
If you can not find the product in the category you think it should be, there is a search field at the top of the page. In the search field, you can enter the product name or number. Please note that only goods in stock is seen in the shop.
THE PRODUCT I WANT IS NOT IN THE WEBSHOP?
If the product you are looking for does not appear, it's not in stock at the moment. It may be that product have been sold out or not in shop yet. For more information please call us at tel. (+46)31- 707 14 00 or mail your question to info@robetoy.se.
HOW DO I REMOVE A PRODUCT FROM THE CART?
Click on the shopping cart and then you can edit your order freely, use the +/- buttons.
HOW DO I CANCEL OR MAKE CHANGES ON MY ORDER?
Contact us at (+46)31-707 14 00 or by mail, info@robetoy.se as soon as possible. As long as your order is not sent from our warehouse changes are possible.
WHAT TO DO IF THE PACKAGE IS DAMAGED?
If you receive a damaged package, you'll get a signature from the shipping company that the goods are damaged. Then contact us at tel. (+46)31-707 14 00 or by mail, info@robetoy.se.
MY GOODS HAVE NOT ARRIVED DESPITE THAT THE GOODS SHIPPED FROM YOU?
Contact us by phone. (+46)31-707 14 00 or by mail, info@robetoy.se, we seek your goods through our shippers.
DO I HAVE TO LOG IN TO PLACE AN ORDER?
Yes, you must log in to our webshop to shop.
QUESTIONS ABOUT INVOICE?
If you have questions about your bill or reminder please contact us by telephone (+46)31-707 14 00 or by mail ekonomi@robetoy.se.